Guidepoint Vehicle Locator App Reviews

This app is handy, when it works that is. Sometimes I’ll be busy and want to check up on my vehicles location but the tracker on the app is literally inoperable. It crashes all the time and when I set a radius for when my vehicle departs within that radius, it fails to send me notifications. I love the service but the app needs major work

I have had GuidePoint on my truck for 18 months now. It has always reported location when requested to do so through the app. The system has also tracked my wanderings thru several states and Canadian provinces in great detail. I have not tried the Concierge service, probably should read how to do that. I tested the vibration sensing accidentally by closing a door without turning VIP off. They called me and after going thru the identification process turned it off. Dont try it, its not a speedy process turning off the horn. This gets me to what I consider to be a major flaw in the app/system. There is no indication in the app that VIP is on. There is no indication that the vehicle has actually received the command and that VIP has actually turned on. The app indicates "Command Successful" but what does that mean? That the app and my iPhone sent out a command via the cell service to GuidePoint? Did GuidePoint get the command? Did my truck get the command? You can see an open loop here. Maybe this feedback loop is well beyond the capabilities of the system. My concern is forgetting that the VIP is on and waking half the neighbors when I close a door or go over a bump. I want my iPhone to continually blink at me when VIP is on and the vehicle is armed. Tracking and location determination have worked very well in my year and a half experience. Update. 12-25-17 I have been using this iOS app and it has been tracking me everywhere. Shows my trips, parked locations, weekly summaries. Easy to use. Of course the app still operates within the scope and confines of the system in how it communicates on arming VIP as described above.

I have had GuidePoint on my truck for 18 months now. It has always reported location when requested to do so through the app. The system has also tracked my wanderings thru several states and Canadian provinces in great detail. I have not tried the Concierge service, probably should read how to do that. I tested the vibration sensing accidentally by closing a door without turning VIP off. They called me and after going thru the identification process turned it off. Dont try it, its not a speedy process turning off the horn. This gets me to what I consider to be a major flaw in the app/system. There is no indication in the app that VIP is on. There is no indication that the vehicle has actually received the command and that VIP has actually turned on. The app indicates "Command Successful" but what does that mean? That the app and my iPhone sent out a command via the cell service to GuidePoint? Did GuidePoint get the command? Did my truck get the command? You can see an open loop here. Maybe this feedback loop is well beyond the capabilities of the system. My concern is forgetting that the VIP is on and waking half the neighbors when I close a door or go over a bump. I want my iPhone to continually blink at me when VIP is on and the vehicle is armed. Tracking and location determination have worked very well in my year and a half experience.

Have had a guidepoint equipped vehicle for some time now. Love the service. Now I have quick easy access to my tools from the iPhone. I reccommend to all customers. If you dont have guidepont google them, get it, then get the app. Peace!

I would love to recommend this app because it really works.

Great application.... that is until I upgraded my phone OS to 5.0. Now, the application doesnt work at all. Hopefully the tech guys are aware of this and will have a fix soon.

Button does not work to log-in.

Works good so far. Would like to change views in the app. But works well

I just download the App in to my iPhone 4S and it just crashes as soon as I hit log-in. :( I just reported in to GuidePoints website. Well see

Great app works great.

This app was my saleman to encourage me to purchase GuidePoint hardware for my car as well as buying the lifetime renewal. It was dissapointing to see only 2 of the 6 listed fuctions: Locate Vehicle and Assistance. The other 4 were not on my installed version on my iPhone4s. When I called GuidePoint they said MOPAR did not want these 4 to be available to us, yet the app on iTunes shows them still, leading us to believe you are getting them, like me, dissapointing.

Im not able to give it no stars, but if I could I would. When I first got the locator installed on my car the end of April, this app worked fine - it said my car was parked a block from my house (where Ive never parked before) when it fact it was 35 miles away at the airport, but it worked nonetheless. Today I get an error message at log-in - even with uninstalling and reinstalling the app. Bunch of crap just like the company itself (and Im DEFINITELY speaking from experience in dealing with it).

I am so disappointed with this app and their service. Their system crashes so many times, thus making it impossible to log-in and find my vehicle location. Weve only had this service for 6 months, and so far I have had to contact them numerous times, so they can reset their system because it does not provide accurate location of my vehicles. In addition, their app and website always goes down, and deletes all vehicle information and status. So glad we did not pay for this service since it was provided to us for free for one year when we purchased our vehicles. Definitely will not be renewing when our one year VIP service expires.

Most of the time it says the car is at home or somewhere its not and some selections dont work.

will not log on. just says error after i hit the login button

Ive revised my review - and Ill give the app 3-4 stars, but their customer service 2 stars max. This was a fairly expensive system, comparable to LoJack in price, but the add-ons and their costs make this a very expensive system in the long run. As for the app, once they reset my account (which I had to argue with the CS agent to get them to do it) it does what it says it will do.

The app has the log in button greyed out. Whats going on? Whats the point of this app if I cant even log in.

This product very rarely works. And when you call support. They give you all kinds of excuses about how they can see your vehicle. What good is it if you cant see it. Terrible support Terrible company. Look for a better one Im getting rid of it

Have five units, and six iOS devices that the app stopped loading on. Just fails out after login screen. Brought it to the attention of a readily available phone rep, who verified it worked on an MSPhone, and supposedly alerted some techs. Waiting on a fix. Wondering if I can change the rating later, because the thing looked cool for the three days it worked.

Application keeps crashing, could not even open it and use it for once. Needs some serious debugging.